Privacy Policy

Information We Collect

We may collect personal information you provide to us, including:

• Name
• Email address
• Phone number
• Service address
• Booking details or quote request details
• Any information you submit through our contact or booking forms

How We Use Your Information

We use your information to:

• Respond to quote requests and inquiries
• Schedule, confirm, and manage cleaning appointments
• Communicate with you about services, billing, or support
• Improve our website, services, and customer experience
• Send service-related updates or promotional communications, where permitted

Payments

If you make a payment through our website, payment information may be processed by a third party payment provider. We do not store full payment card details on our own servers unless explicitly stated otherwise by our payment processor.

Cookies and Website Data

Our website may use cookies and similar technologies to improve site performance, remember preferences, and understand how visitors use the site. You can adjust your browser settings to refuse cookies, although some features of the site may not function properly.

Analytics and Third Parties

We may use third party tools such as website analytics, advertising platforms, booking software, customer communication software, or payment processors to operate our business and improve our services. These providers may collect limited information as needed to perform their services for us.

How We Protect Your Information

We take reasonable administrative, technical, and organizational steps to protect your information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

Data Sharing

We do not sell or rent your personal information to third parties for their marketing purposes. We may share information with trusted service providers who help us operate our business, process payments, manage bookings, support customer communications, or maintain our website, provided they handle the information securely and appropriately.

SMS consent is not shared with third parties or affiliates for marketing purposes. Phone numbers collected for SMS communication purposes will only be used for conversational messages, appointment updates, customer support, and related business communications from Orvella Cleaning.

SMS Communications

By providing your phone number through our website forms, booking forms, or direct communication with our team, you consent to receive SMS messages from Orvella Cleaning regarding appointments, scheduling, customer support, service updates, and occasional promotional offers.

Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at 647-260-9727.

Your Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to any legal or operational obligations we may have to retain certain records.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

Policy Updates

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, you may contact us using the information below.

• Orvella Cleaning
• Email: orvellacleaning@gmail.com
• Phone: 647-260-9727
• Address: Toronto, Ontario, Canada
• Website: https://orvellacleaning.ca/